BSB30120 Certificate III in Business

BSB30120 Certificate III in Business

BSB30120 Certificate III in Business

The BSB30120 Certificate III in Business qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Possible job roles relevant for those who complete the Certificate III in Business:

  • Administration Assistant
  • Customer Service Assistant
  • Medical Receptionist
  • Records Assistant

How to Enrol

To enrol into this course, please complete the enrolment forms below. As part of the enrolment form you will complete a Language, Literacy and Numeracy (LLN) assessment. It is a requirement of our government regulator, ASQA, that we assess the LLN of all students prior to enrolment. Incomplete applications will not be accepted.

Enrol now:

  • Certificate III in Business Enrolment form – Contact MSATPD office on or 99053180
  • Student Information Handbook

Please do not print the enrolment forms.

Once you have been accepted into your course, you will receive an email roughly one week prior to course commencement. This will include student login details and information about your Zoom classroom or campus-based venue.


People with a disability are encouraged to apply.





MSA Training and Professional Development adheres to the Code of ethics for ACPET members

RTO Number: 21526

This Qualification is being delivered as a Workplace-based traineeship for roughly 13 months.

There are 13 units of competency in this qualification, 6 Core and 7 Electives*.

  • BSBPEF301 Organise personal work priorities*
  • BSBTWK301 Use inclusive work practices
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBXCM301 Engage in workplace communication
  • BSBWRT311 Write simple documents*
  • BSBSUS211 Participate in sustainable work practices
  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBINS309 Maintain business records*
  • BSBTEC301 Design and produce business documents*
  • BSBOPS304 Deliver and monitor a service to customers*
  • BSBOPS305 Process customer complaints*
  • BSBTEC302 Design and produce spreadsheets*
  • BSBPEF201 Support personal wellbeing in the workplace


Students will require a sound understanding of how to navigate computers along with software (Word, PowerPoint), opening and closing documents, saving documents, formatting documents, typing and using the internet for searching and emails. Students who are not confident using computers are welcome to enrol in one of the short computer courses provided by MSA Training and Professional Development.

Students are required to fill out a Language Literacy and Numeracy assessment during the enrolment process. For those with difficulty filling out the LLN form MSA Training and Professional Development offers a beginners’ ESL and individual ESL classes. During enrolment students will also undergo a pre-training review which will help make sure this course is right for you and identify any additional support you may need.


Students who are unable to attend all sessions of their chosen timetable may need to make-up those sessions in other timetables to be able to successfully complete their qualification.

Group-work is required for this qualification and students will be assessed on their level of participation.

Students are required to attend a minimum of 85% of their classes. If you are unable to meet the minimum attendance, you may be required to take make-up sessions in a different timetable.


Assessments are to be submitted to your trainer within 4 weeks of the unit/cluster.


Please ensure you have a laptop with Microsoft Word, or equivalent, for campus-based classes.

A computer with Microsoft Word, or equivalent, sufficient internet connection, camera and mic for zoom classes, before enrolling into this qualification.

Learning online

First Aid unit

The First Aid unit must be completed face to face, this unit is not able to be delivered via Zoom.

Options available

  • Payment by employer (invoice)
  • Skills First Government Funding
  • Busy At Work Funding
  • Payment plan, details below:

Online payments are processed through our secure payment gateway partner, EzyPay. For payment plans, a Payment Dishonour Fee of $8.90 will be charged for each dishonoured payment.


View 2023 Payment plans.

View Payment Plan Terms & Conditions.


We do not accept cash payments.

To view the 2024 Indicative Government Subsidised Student Tuition Fees for all our courses please click here.

Enrolment in a government funded place may impact on your ability to access future government funding.

To view the 2023 Indicative Government Subsidised Student Tuition Fees for all our courses please click here.

Enrolment in a government funded place may impact on your ability to access future government funding.

Skills Victoria

Government funding through Skills Victoria is available for eligible participants. Please go to the following link to assess your eligibility:

Enrolment in a government funded place may impact on your ability to access future government funding.

Entry requirements 

You will be required to complete a Language Literacy and Numeracy Assessment. Please see student handbook for more information on the LL&N Assessment.

Sufficient written and spoken English language skills, basic word processing skills.

You are required to have a Working with Children’s Check before enrolment into this course.

Students must be 16 years of age or older to complete the course.

Lisa-Jane Bell

A strategic and innovative Creative Producer of events with a career span of 20+ years covering design, production, visual merchandising and styling. A rare specialist with a passion for teaching and designing superb environments, experiences and creating visual spectacles, as well as having the technical ability to produce original, bespoke pieces and environments with teams nationally and internationally. Enthusiastically taking client’s concepts to the highest level is my greatest strength. Valuing integrity and ensuring every part of an event is visually stunning is my focus.

Credit Transfers (CT)

Credit Transfer is a process used to recognise qualifications and Statements of Attainment issued by any other RTO or TAFE.  If you have successfully completed any of the units in the course in which you are enrolling, or their equivalent, you may be eligible for credit transfer.  Where credit transfer is granted you will be considered to have already successfully completed the unit(s), and will not have to participate in training or assessment activities for that unit(s).  In determining where credit transfer may be granted, MSA Training and Professional Development must be confident of the currency of the applicant’s knowledge.  In fields where practice/technology is changing rapidly, credit transfer may not be granted where knowledge of unit(s) has dated.

MSA Training and Professional Development will recognise AQF qualifications and Statements of Attainment issued by any RTO.

To apply for a credit transfer, please complete the Application for credit transfer form and email it to

Recognition of Prior Learning (RPL)

RPL is an assessment process that gives an individual (you) an opportunity to gain formal recognition—i.e. a qualification or statement of attainment— for knowledge and skills you have attained through informal learning, work and life experiences. If you think you may be able to gain RPL for any of the units for this qualification, please speak to us to request and RPL Information Handout.

Please click here to see available support services at MSA Training and Professional Development

Successful completion could also lead students pursuing further study in:
• Certificate IV in Business
• Certificate IV in Leadership and Management
• Certificate IV in Accounting and Bookkeeping

Enrolling into this course (classroom based only) will entitle you to a temporary public transport tertiary concession card.

PTV Tertiary Student ID holders receive a 50 per cent discount on travel.


To obtain a PTV Tertiary Student ID you must be:

  • attending a normal course of full-time study at an Institution registered with the Victorian Department of Education and Training as shown in the PTV Register of Approved Courses in Tertiary Institutions; and
  • a citizen or permanent resident of Australia (Special Category Visa holders excluded); student with refugee status; student studying as part of an approved overseas exchange program; or student holding an Australia Awards Scholarship.

Unfortunately, you’re not eligible for a PTV Tertiary Student ID if you are:

  • enrolled in a Masters, Doctorate, or other postgraduate course
  • an overseas full-fee paying student (primary, secondary or tertiary)
  • enrolled in a tertiary course which is less than 10 weeks duration
  • enrolled in an apprenticeship course
  • enrolled in an off-campus course
  • not studying full time

To assess the type of concession, select ‘Monash Student Association’ in the Institution drop down box, this will bring up a list of MTPD courses.

Applying for a PTV Tertiary ID

Complete the PTV Tertiary Student ID form below and attach to your enrolment application:

For more information go to

This qualification is available to be taught at your workplace for groups of 8 or more employees. Find out more here.