BSBPEF502 Develop and use emotional intelligence

BSBPEF502 Develop and use emotional intelligence

BSBPEF502 Develop and use emotional intelligence

The Nationally Recognised unit BSBPEF502 Develop and use emotional intelligence is part of the BSB50420 Diploma of Leadership and Management. This stand alone unit is ideal for professional development for individuals and private groups.

This unit will give you the knowledge to assess emotional strengths and weaknesses, analyse potential workplace stressors as well as giving you the skills and techniques to show consideration of emptions, give opportunities in the workplace for others to express their thoughts and feelings, as well as implementing strategies for others to understand how their emotions and behaviours effect others in the workplace.

How to enrol

You can enrol by clicking the ‘Enrol now’ button and then complete the below enrolment form. A staff member will then be in touch to confirm your enrolment.


MSA Training and Professional Development adheres to the Code of ethics for ACPET members

RTO Number: 21526


Blog Articles

Paul Armstrong

Paul is a successful executive with strong leadership and management skills. Career experiences are broad and include strategic planning and implementation as well as external and internal stakeholder management and business development.
Having undertaken key responsibilities in a range of organisations for over 25 years is now well placed to mentor, coach, train and advise others on their careers.
Over many years has invested heavily to develop an effective approach to communication and relationship management, which has also been a key influence in the ability to successfully develop and lead high performing teams.

Simon Chodziesner

Simon has a passion for working with people and business challenges and is at his best when being creative and working with others to achieve greatness.
He tells us his career to date has been extremely fulfilling and has been fortunate enough to gain great insight into the
Corporate sector whilst performing a number of management roles critical to the business. Simon spent 26 years in
the Telecommunications sector where his positions included management roles in sales, operations, process
engineering, investment management and business planning.

6.5 hours

You can enrol by clicking the ‘Enrol now’ button and then complete the below enrolment form. A staff member will then be in touch to confirm your enrolment.


Students will require a sound understanding of how to navigate computers along with software (Word, PowerPoint), opening and closing documents, saving documents, formatting documents, typing and using the internet for searching and emails. Students who are not confident using computers are welcome to enrol in one of the short computer courses provided by MSA Training and Professional Development.

Students are required to fill out a Language Literacy and Numeracy assessment during the enrolment process. For those with difficulty filling out the LLN form MSA Training and Professional Development offers a beginners’ ESL and individual ESL classes. During enrolment students will also undergo a pre-training review which will help make sure this course is right for you and identify any additional support you may need.


Students who are unable to attend all sessions of their chosen timetable may need to make-up those sessions in other timetables to be able to successfully complete their qualification.

Group-work is required for this qualification and students will be assessed on their level of participation.

Students are required to attend a minimum of 85% of their classes. If you are unable to meet the minimum attendance, you may be required to take make-up sessions in a different timetable.


Assessments are to be submitted to your trainer within 4 weeks of the unit/cluster.


Please ensure you have a laptop with Microsoft Word, or equivalent, for campus-based classes.

A computer with Microsoft Word, or equivalent, sufficient internet connection, camera and mic for zoom classes, before enrolling into this qualification.

Learning online

This unit is available to be taught at your workplace for groups of 8 or more employees. Find out more here.

Course Fees

Fees are inclusive of all materials.

To view our Refund and Transfer Policy please click here.

Depending on your individual circumstances, this course may be tax deductible.

Full Fee $275.00